Manage your donation

Receipt & confirmation

Find your donation receipt

1. Check the inbox and spam folder for the email address you used at checkout. Search for WARN, World Animal Rescue Network or Stripe.
2. If you still cannot find it, ask WARN for a copy. Include the approximate date, amount and currency, and the email address used for the gift.
3. If you are also unsure whether a payment went through, follow the payment checks below before making another donation.

A donation receipt confirms a payment. WARN is a UK Community Interest Company and cannot claim Gift Aid. Read our registration details.

Recurring gifts

Change or cancel a monthly gift

When secure self-service is available, sign in with the email address used for your donation. Stripe sends a login link to that address. The portal shows the subscription and payment options enabled for your account.

To request help, tell us the change you need and whether your next payment is due soon. Keep the confirmation of any completed change. Sending an email does not itself change your subscription.

Cancelling future payments does not automatically refund completed gifts. If you independently set up a standing order, manage it through your bank. Kalimantan appeal gifts are one-off donations.

Before trying again

Not sure a payment went through?

An interrupted checkout can leave you unsure. A pending entry or a missing confirmation page does not by itself tell you whether the donation completed.

1. Check your email, including spam, for a donation confirmation.
2. Check the payment activity shown by your bank or payment provider. Note whether an entry is pending or completed, and its date, amount and currency.
3. If a payment is visible, two entries appear, or you are still unsure, ask WARN to check before retrying. Describe what happened and include a receipt reference if available.

This page cannot look up a transaction. If you send a screenshot, crop out unrelated transactions, balances and payment details.

Purpose & fund terms

Ask about your gift or a refund

Use your receipt or checkout confirmation to identify the purpose selected for your gift. If you cannot find it, ask WARN to confirm it. An appeal describes intended support; the grant register shows what has been published about funding decisions.

• Check the grant register and funding policy
• Read the Kalimantan appeal’s review and refund commitments
• Read the general donation terms

If you believe a gift was made in error or want to ask about a refund, explain the issue and provide the donation details listed here. Appeal-specific commitments take precedence over the general refund wording. A request is not confirmation that a refund has been agreed or processed.